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FAQ
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What kind of support and training does Pergamon offer for new users?Pergamon provides extensive support and training resources, including documentation, tutorials, and customer service, to ensure a smooth onboarding experience for new users.
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What is the process for implementing feedback from users into Pergamon's platform updates?User feedback is integral to Pergamon's development cycle, with regular collection and incorporation of suggestions into product updates and enhancements.
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How does Pergamon stay updated with industry trends and regulatory changes?Pergamon's team actively monitors and adapts to industry trends and regulatory updates, ensuring the platform remains current and compliant.
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What is Pergamon's roadmap for future features and improvements?Pergamon's development roadmap is focused on continuous innovation, including AI-driven content analysis and expanded integration capabilities, driven by user feedback and market demands.
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What is the typical duration for analyzing and structuring content within Pergamon?The content analysis and structuring process in Pergamon typically takes 2-4 months for about 1000 user manuals. It is dependent on several factors, including the complexity of the content framework, the number of product categories, the range of target markets, and the intricacies of content customization. Our approach is tailored to each client's specific needs, ensuring that we provide a solution that is both efficient and effective for your unique content challenges.
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Can Pergamon be customized to fit our company's specific content management needs?Yes, Pergamon is highly customizable to meet your unique content management requirements, ensuring that the system aligns with your company's processes and workflows.
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How does Pergamon handle multilingual content and localization?Pergamon supports multilingual content management and localization, enabling you to manage and distribute content across different languages and regions with ease.
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Can Pergamon integrate with our existing CRM and ERP systems?Pergamon is adept at integrating with a variety of CRM and ERP systems that support API-based data exchange. Our developers are ready to collaborate with your CRM and ERP system providers to establish a customized data bridge, ensuring a smooth and efficient flow of information between Pergamon and your existing systems.
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How does Pergamon facilitate collaboration among different teams and stakeholders?Pergamon is engineered to enhance collaboration across all phases of the technical documentation journey. It provides a unified platform where information architects, technical writers, designers, translators, quality control specialists, and project managers can work together effectively. Features such as shared workspaces, real-time editing, version control, and integrated communication tools are designed to foster a cohesive environment for all stakeholders involved in the creation and management of technical documentation.
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What are the analytics and reporting capabilities of Pergamon?Pergamon provides advanced analytics and reporting tools that deliver insights into content usage, user engagement, and operational metrics to inform strategic decisions.
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How does Pergamon ensure the security and privacy of our data?Pergamon employs stringent security protocols, including encryption and secure hosting, to protect your data and ensure compliance with international data protection standards.
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Where is the data hosted?The primary data center for Pergamon is in Singapore, but hosting can be configured to suit your business needs and preferences.
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Can I export my data if I decide to switch to another provider or integrate it with an in-house system in the future?Yes, Pergamon allows for data export in XML format, ensuring compatibility and ease of transition to other systems or providers.
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Can Pergamon import and structure content from various file formats such as Word, PDF, and outlined text?Our team can import and structure content from a wide range of file formats, including Word, PDF, and outlined text, streamlining the content management process. Direct file import in Pergamon is currently supported for CSV and XLIFF files and will be expanded to Word, XML formats in the near future.
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What is the Technology Voucher Program (TVP)?The Technology Voucher Program (TVP) is a funding initiative by the Hong Kong government designed to support local enterprises in adopting innovative technological solutions. It can cover up to 75% of the costs related to implementing technology like the Pergamon system.
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What are the consequences of not applying for TVP funding to structure my data?Without TVP funding, businesses may face higher initial costs for data structuring and implementation of systems like Pergamon. This could lead to delayed cost savings as the investment is not subsidized, resulting in longer lead times for user manual creation and other digital transformation processes.
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How much can TVP funding cover for my project?TVP funding can cover up to 75% of the project costs, significantly reducing the financial burden on your business and enabling more immediate and substantial cost savings.
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What is the application process for TVP funding?The application process involves preparation, including setting up a project-specific bank account and collecting required documents, followed by submitting the funding application. Upon approval, the Hong Kong government transfers 25% of the subsidy, with the remaining 75% provided after project completion and audit.
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What costs are involved if I choose to structure my data with Pergamon without TVP funding?If you opt not to use TVP funding, the costs for content structuring in Pergamon can range from 620,000 to 770,000 HKD. Initial manual costs are higher, and cost savings begin from the second manual onwards.
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What are the financial benefits of using Pergamon with TVP funding?Utilizing TVP funding allows for the initial digitalization of all manuals in Pergamon, reducing costs immediately for new manuals and accelerating potential cost savings.
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Are there any alternatives if I'm not eligible for TVP funding?Yes, if you are not eligible for TVP funding or do not have a representative office in Hong Kong, Impala Services Ltd. offers an alternative where they finance the content structuring costs with your initial user manual order, allowing you to transition to Pergamon without upfront financial commitment.
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What is the timeline for receiving TVP funding?The timeline for receiving TVP funding involves a 3-month application period, followed by a 1-3 month approval process. After project completion and a third-party audit, the remaining subsidy payment is transferred to your account.
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What kind of support does Impala provide during the TVP application process?Impala offers assistance in establishing a project-specific bank account, preparing necessary documents for the TVP application, and organizing a third-party project audit.
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Can TVP funding be used for any technological upgrade within my business?TVP funding is intended for specific technological projects that enhance productivity and business processes. It is advisable to consult with the TVP office or a service provider like Impala to understand if your project qualifies for funding.
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