HBM Cut Manual Update Times, Improved Consistency, and Reduced Support Workloads with Pergamon

HBM Machines is a Dutch family-founded company with 50+ years of heritage, offering a wide range of workshop tools, machinery, and accessories. Serving both professionals and DIY users, HBM distributes through showrooms and online channels, delivering high-quality tools at fair prices.

HBM’s manual creation process was fragmented and inconsistent. Each factory provided manuals in different formats, requiring significant rework for accuracy and compliance. Updates were slow and repetitive, often requiring edits across many documents. This slowed product launches, strained approval workflows, and increased pressure on customer support — who regularly received questions stemming from unclear or outdated manuals.

HBM adopted Pergamon to standardise, centralise, and accelerate their documentation workflow. The platform introduced structure and automation without compromising quality.

• Standardized templates for uniform layout and brand consistency
• Centralised storage with full version control and traceability
• AI-assisted drafting to reduce manual formatting and effort
• One-click updates across all manuals for legal or regulatory changes
• Clearer manuals that reduced support inquiries and improved customer satisfaction

With Pergamon, HBM transformed documentation into a fast, reliable, and customer-focused process. Manual updates are quicker, content is consistent, and customer support sees fewer inquiries.

• Hours not days → Manual updates now take hours instead of days
• Consistent → Brand-aligned, professional manuals across all product lines
• Fewer → Customer inquiries thanks to clearer, easier-to-follow manuals
• Faster → Manuals align seamlessly with product launches
• Simpler → Centralised legal and compliance oversight with one-click changes